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The best way to make sure the emails you really want to receive don’t get sent to spam is to whitelist the addresses from the people and companies you know. To ensure your important free trial emails are delivered to your inbox, you can add FriendsInFilm’s email address to your inboxes whitelist, also known as Approved or Safe Sender list.

To make sure Gmail never filters FriendsInFilm email as spam, all you have to do is mark the conversation as important and add us to your contacts list. Gmail may mistakenly send a message from us to your spam box. If this happens, open your spam box and the message from us. At the top of the email there should be a button that says “Not Spam.” Clicking that will make sure you continue to get our messages in the inbox.

If that doesn’t work, you can try the following:

  1. Open Gmail, click the Settings icon from the menu → Settings.
  2. Click Filters and Blocked Addresses → Create a new filter.
  3. In the “From” field, add either the email address you want to whitelist or the domain. For example, support@friendsinfilm.com or @friendsinfilm.com.
  4. Click Create filter then select “Never send it to Spam.”
  5. Click Create filter again to finish the process.

  1. Open Outlook and go to the “Home” tab.
  2. In the “Delete” group, click Junk → Junk E-mail Options.
  3. Go to the Safe Senders tab and click Add.
  4. In the “Add address or domain” dialog box, add the email address or domain name you want to whitelist. For example support@friendsinfilm.com or @friendsinfilm.com.
  5. Click OK and confirm the email address or domain appears in your safe senders list.

  1. Click Mail → Preferences → Rules.
  2. Click Add Rule.
  3. Add “Whitelist FriendsInFilm” in the description field.
  4. Set the first dropdown to “any” so that your first condition says “If any of the following conditions are met.”
  5. In the next two dropdown menus, add “From” in the first, and “Ends with” in the second.
  6. Add “@friendsinfilm.com” in the text field after “Ends with.”
  7. Set your dropdowns to “Move Message” to the “mailbox:Inbox:” in the “Perform the following actions” section.
  8. Click Ok.

  1. Click Contacts on the left side of your inbox.
  2. Click the New Contact icon and add Support@friendsinfilm.com.
  3. Click Add Contact at the bottom.

  1. Go to the “Settings menu” and click Settings.
  2. Click Filters → Add.
  3. Add either the email address or domain name you’d like to whitelist. For example support@friendsinfilm.com or @friendsinfilm.com.

Steps apply to Outlook.com, Hotmail, Live, or MSN

  1. Log in and click the gear icon in the upper right hand corner of your screen. At the bottom of the menu, choose “See all Outlook settings.”
  2. Choose “Mail” then “Junk Email.”
  3. Click “Add” below Safe Senders and domains. Add friendsinfilm.com and hit save in the lower right hand corner of the screen.